Memory

Sail remembers useful things about you, so you don’t have to repeat yourself in every chat. Your role, how you like answers, the projects you’re in the middle of.

Say you mentioned last week that the board meets on 12 November and you like three bullets before any detail. Today you ask “Draft my update for the board”. The assistant already knows the date and the format.

Only you can see your memories. Admins can’t, and nor can the people you share chats with.

What Sail remembers

Memories come in three kinds. Each one is kept for as long as it’s useful.

Kind	For example	How long
About you	“Job title: Chief Operating Officer”	Until you change it
Preferences	“Prefers executive summaries as three bullets first, then detail”	Until you change it
Ongoing work	“Hiring six seasonal staff at the Savannah hub from 10 November”	Fades after about four weeks without use

Sail saves a memory in two ways:

• On its own, after a reply, when something in the chat will clearly matter later.
• When you ask, such as “Remember that our Hamburg depot closes at 18:00 on Fridays.” You can also type /remember in the message box.

Your name, job title and department can come from your sign-in, so Sail knows them from day one.

What Sail never remembers

Passwords, keys, card and account numbers, and health details. If something looks like one of those, Sail leaves it out.

See when it’s used

When Sail saves or changes a memory, it says so under the reply.

• Undo takes it back straight away. You can undo for 30 days.
• Manage opens your Memory page.

To see which memories a reply drew on, click Used 3 memories under it.

Review and edit your memories

Click Memory in the sidebar.

Each memory shows where it came from, such as “From Two-Week Operations Checklist”. Click the chat’s name to see the conversation it came from.

You want to	Do this
Fix something that’s wrong or out of date	Hover it and click Edit memory.
Tell Sail something up front	Click Add memory.
Make Sail forget one thing	Hover it and click Delete memory. It’s gone for good.
Bring back something that faded	Click Keep using on it.
Start over	Click Delete all memories at the bottom.

Tip

Spend two minutes here in your first week. Fixing your role and one or two preferences makes every answer after that better.

Tell every assistant how you work

Custom instructions, at the bottom of the Memory page, go into every chat with every assistant. Use them for the things you’d tell any new colleague:

I'm the COO. Keep answers short: the answer first, then up to three bullets.
Use tables for numbers. British English. Dates as 12 Nov 2026.

Memories are what Sail learns. Custom instructions are what you tell it. Both apply in every chat.

Turn memory off

You want to	Do this
Keep one chat out of your memory	Click the memory icon in the chat’s header. That chat doesn’t read or save memories.
Stop memory everywhere	Turn off Use memory on the Memory page. Your saved memories are kept, but Sail stops using them or adding to them. Turn it back on whenever you like.

If your admin turned memory off for you, the Memory page says so. Your custom instructions still apply.

Searching your past chats

Assistants can also look through your earlier chats when it helps. Ask “What did we conclude about Rotterdam’s recovery?” and the answer names the chats it came from.

It only searches your own chats, and never ones where you turned memory off.

Assistants with their own memory

Some assistants keep a memory of their own, such as an onboarding coach that tracks where you are. Those memories show on your Memory page with “Only for” and the assistant’s name. You can edit or delete them like any other.